Why is Starbucks drive thru so slow?

Why does Starbucks drive-thru take so long?

Starbucks CEO Howard Shultz has admitted that the wait time at Starbucks is not as swift as it used to be, but they’re working on it. With the growing usage of ordering via the mobile app, register lines have shortened, but it’s taking even longer to get your drink, as the baristas are swamped with simultaneous orders.

Why is Starbucks so slow now?

The slower service comes after a major shift in the coffee shop’s labor strategy that has basically cut short employees’ hours and shifts, writes Venessa Wong from Buzzfeed. Since May, the site reports that the number of work hours assigned to all stores has fallen below what they have traditionally offered.

How long should a Starbucks drive through take?

Starbucks isn’t included in all of QSR’s surveys, but in 2018 Bloomberg found the average wait time for the drive-thru was 4.44 minutes, one of the slowest in the industry.

Is it faster to go through Starbucks drive-thru or inside?

Both McDonald’s and Dunkin’ have Starbucks beat when it comes to drive-through speediness. Comparing coffee order drive-thru times, Dunkin’ came out on top with an average order time of 2.90 minutes, while Starbucks was at the bottom just behind Panera with 4.44 minutes.

Why is Dunkin Donuts drive-thru so slow?

We’re grateful that most Dunkin’s have drive-thru windows because of their convenience but sometimes, they can really slow things down for the employees working the window. … Drive-thrus run on a timer so the more you order the more our time goes down.”

Are you supposed to tip at Starbucks drive-thru?

Starbucks drive-thru workers receive fewer tips than in-store employees. When someone orders a drink inside a Starbucks, they’re often face-to-face with a tip jar that can’t be ignored. … Employees further noted that they don’t really expect tips except for large orders or on major holidays.

How long is too long to wait at Starbucks?

Normally the wait has rarely exceeded 5 minutes. A very casual correlation is found with a study of Starbucks store’s wait times, of around 4.5 minutes. The best coffee serving time I’ve encountered has averaged around 2-3 minutes, even in peak hours. Long wait times are a symptom of process and /or design issues.

Why can’t you order ahead at some Starbucks?

Current and former staff told Insider that the chain is letting too many customers place orders on its app and it doesn’t have enough staff, causing delays for in-store customers. A Starbucks spokesperson told Insider that this was “not illustrative of the customer and partner experience in a majority of our stores.”

What do you say when you order Starbucks?

Your order should sound something like, “iced grande skinny vanilla latte” or tall hot chocolate with soy milk and no whip.” You start with the size and temperature of your drink, and everything else follows. If that all sounds good, then congratulations!

Is it faster to go into Starbucks?

The Starbucks drive-thru is enormously convenient, but it’s not always the quickest option when you’re in a hurry. Often it seems as through the Starbucks drive-thru is actually slower than going into the store.

How is Starbucks better than Dunkin Donuts?

Starbucks has built a more premium brand than Dunkin’ Donuts. Starbucks offers a more extensive menu and more product customization, which is reinforced by writing each customer’s name on the side of their cup.

Should I go to Dunkin or Starbucks?

For seasonal drinks, coffee strength, flavor, environmental friendliness and overall atmosphere, Starbucks wins. But for price and food, I think Dunkin’ Donuts takes the crown. They both have apps which allow you to order ahead and earn rewards and of course, food and coffee.

Can you use Starbucks app in drive-thru?

Starbucks is building on the significant success of its mobile payments app with several new capabilities, including making drive-thru payments available for the first time and extending its PayPal integration to Canada.

How can I get faster at Starbucks?

How can I make my drive faster?